How can we help?

Browse the Shop, add items to your cart, and check out. You can track everything from your account orders page.

Once your order is dispatched, open your account orders page for status updates and any courier tracking link. Delivery timelines are listed in our Shipping & Delivery policy.

You can cancel an order that has not yet been dispatched from your account. After dispatch, eligible items can be returned per our Cancellations & Refunds policy.

Report it within 48 hours of delivery with photos via the Help Centre or support email, and we'll arrange a replacement or full refund at no extra cost.

Head to Vets & Care, pick a verified Provider near you, choose a time slot, and confirm. You’ll get a confirmation with the appointment details.

It's a video or chat consult with a certified vet for general guidance — great for non-emergencies, follow-ups and second opinions. For emergencies, please visit a clinic in person.

Yes. Cancellation and rescheduling windows are shown when you book and summarised in our Cancellations & Refunds policy. You can usually reschedule once for free, subject to availability.

Some animal medicines are prescription-only. Where required, upload a valid prescription from a registered veterinarian; the dispensing pharmacy verifies it before fulfilment. Browse the Pharmacy to see what each item needs.

During checkout for a prescription item, you'll be prompted to upload a clear photo or PDF of the prescription. You can also manage prescriptions from your account.

For safety and legal reasons, dispensed medicines generally can’t be returned once shipped, except if they arrive damaged, expired, defective or incorrect. See the Refunds policy.

We accept major payment methods supported by our payment gateway, including UPI, cards and net banking. All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

Payments are processed by a secure third-party payment gateway. We do not store your full card details on our servers.

Once approved, refunds are typically initiated within 2–3 business days to your original payment method, and may take a further 5–7 business days to reflect, depending on your bank. Full details are in our Refunds policy.

Sign in from the header to create your account. You can then add pet profiles, addresses and reminders from your account.

Go to your account and open Pets to add species, breed, age, weight, vaccinations and reminders. This helps us tailor recommendations and bookings.

We process your data in line with India’s DPDP Act, 2023. Read our Privacy Policy to learn what we collect, why, and the rights you have, including access, correction and erasure.

You can request account deletion from your account settings or by emailing [email protected]. We’ll process it subject to any legal record-keeping requirements.